TY - BOOK AU - Mayer, Bernard S TI - The dynamics of conflict resolution: a practitioner's guide SN - 9780787950194 AV - BF637.I48 M45 KP-00000372 PY - 2000/// CY - San Francisco : PB - Jossey-Bass KW - Interpersonal conflict. KW - Negotiation. KW - Problem solving. KW - Conflict (Psychology) KW - Conflict management. N1 - Includes index and references ER -